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Policies

Turn-around Time

Turnaround time for snow globe tumblers is estimated at approximately 6-12 weeks depending on the number of orders already being processed. Holiday orders will arrive in time if the order is placed by the cut off date.

 

Printed tumblers and Glass Jar Tumblers turnaround time is estimated at 2-4 weeks but will also depend on the number of orders already being processed.

Baby creations turnaround time will vary based on the size of the order. Most items will have an estimated turn around time of 3-5 weeks.

If you need an order sooner, please contact me and I will TRY to accommodate you.  A RUSH ORDER  option may be available for purchase, contact me for more information.

Care Instructions

If dropped, the tumbler can crack, chip, or even shatter. Please handle your tumbler with care like you would for a typical drinking glass.

A care card will be included with every tumbler purchase!

  • Please hand wash ONLY.

  • Do NOT leave your tumbler in a hot car.

  • The tumbler is NOT dishwasher safe.

  • DO NOT soak.

  • DO NOT microwave.

  • DO NOT place in the freezer.

  • DO NOT drop the tumbler.

  • DO NOT scrub with abrasive materials.

  • DO NOT pick at the vinyl.

Shipping

  • Customers are responsible for providing correct shipping information at time of checkout.

  • Seller is not responsible for shipping delays by carrier or damage done by mailing services.

  • Seller is not responsible for any lost, damaged or stolen packages.

  • All packages are insured, however it is the customer’s responsibility to fill out the necessary paperwork with the USPS or UPS if a package is lost or damaged. USPS will require you to bring the damaged package to the nearest post office for their review.

Disclaimer

  • All tumblers are handmade. I try my best to deliver a perfect product, but small imperfections may appear.

  • Small micro bubbles may be present in the vinyl.

  • The tumblers are designed to flow like snow globes and glitter will settle to the bottom. They need to be shaken in order for the glitter to move.

  • Snow Globe Tumblers will not continuously flow.

  • Glitter may clump together but rotating the tumbler from side to side upside down will get the glitter flowing again.

  • Absorption of the solution is expected and will occur over time. This will not stop the snow globe effect.

  • Each tumbler is unique and may have slight differences.

  • Problems with orders must be reported within 24 hours of receiving product.

Refunds & Returns

  • I apologize, but I DO NOT accept returns or exchanges being that this is a custom order.

  • I do want you to love your purchase so I can show you pictures as I am creating it.

  • I am not responsible for any lost, damaged or stolen packages.

  • If there is something wrong with your order, please contact me within 24 hours of receiving your order. I will do everything I can to help resolve the issue.

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